Warranty and service form

Warranty conditions for Bose products sold by Datasoft SRL:

In accordance with the legal provisions, the quality, execution and perfect operation in a normal operation regime of the equipment are guaranteed.

Who benefits from the guarantee:
The owner of the product, having the proving documents (invoice, guarantee certificate). The guarantee is valid only with the purchase document.

What is covered by the warranty:
Bose product purchased from one of the Authorized Resellers in Romania.

For how long is the warranty valid:
A period of 24 months from the date of purchase.

What is not covered by the warranty:

• Defects due to accidents

• Defects due to the use of the product in environments with high humidity (except for outdoor acoustic enclosures)

• Defects due to natural disasters - earthquake, floods, etc.

• Defects due to insects

• Defects due to voltage or current variations

• Defects due to connection of the devices to incorrect voltage sources

• Devices that have unauthorized modifications

• Defects due to poor packaging

• Defects due to use in combination with other products

• Products purchased from entities not authorized by Datasoft / Bose to sell these products

• Defects due to improper use of the product

• Consumable products / accessories - ex. ear cushions (cushion kit), these being products subject to wear

• The cables are not covered by the warranty, as they are subject to wear

Examples of misuse:

◦ speakers whose speakers show signs of overheating (melted insulation, broken coil) as a result of their use at a higher power than specified.

◦ the mechanical stretching of the cables having as effect the rupture of their components, the mechanical sectioning due to their crossing or fastening under bodies with excessive loads are exempted from the granting of the guarantee being considered defects of use.
 

Before claiming a defect / sending a product to the service, please:

• See the user manual
• Check the connection to the power supply
• If necessary, check the Wi-Fi signal in the room
• Make sure that the product is clean and that the operation is not affected by lack of maintenance by the user
  
  If, after sending the product, the claimed defect in the service center is not confirmed, you will have to pay the cost of transport and diagnosis.

WARNING! Before being shipped, the products must be properly packaged, as follows: 

The product will be packed so that the six sides are protected with polystyrene or other protective material and secured against scrapping before being placed in the outer packaging (cardboard or plastic box).

The packages must be sealed by the consignor in an intact package corresponding to the weight, shape and nature of the contents. The outer packaging (box) must be filled with polystyrene or other protective material.

The packaging must protect the contents so that it cannot be damaged by pressure or successive handling.

What to do if a service event occurs:

1. Fill in the SERVICE FORM available below

2. You will receive an email with a NIS Service Registration Number

3. Prepare the package with the defective product, the purchase document and the original warranty certificate

4. Clear the NIS Service Registration Number on the package

5. We will contact you to pick up the product on the next working day of the day on which you made the request.

6. Depending on whether or not you qualify for warranty, follow the steps in point A or point B below.
 

A. What we do in the event of a warranty service event:

           1. We will send, at our expense, a courier company to the address indicated by you to pick up the product.

           2. After receiving the product in the Service Unit, we will proceed to diagnose the defect.

           3. At our choice, we will repair or replace the defective product, and you will be notified of the estimated time for repair. The maximum term for solving is 15 days from the date when the package arrived at the Service Unit.

           4. We will send, at our expense, the product back to the same address from where we picked it up.
 

B. What we do if a service event is not covered by the warranty:

           1. Depending on the range of the defective product, you can view the costs of the diagnosis in the table below. By submitting the service request, it is considered that the following rates related to service diagnosis and labor are accepted.

           2. We will notify you of the shipping cost and, after obtaining your agreement, we will send a courier company to pick up the product from you. The shipping cost is borne by you.

           3. We diagnose and inform you of the estimated cost of the repair and the estimated time for the repair.

           4. The price of the repair consists of labor (see labor rate per hour below) and the cost of parts.

           5. If you agree with the price of the repair, we will repair the product; when the repair is ready, we ship it to the address indicated by you with cash on delivery. From the total price (transport + diagnosis + repair) you will benefit from a 100% discount for diagnosis, with the mention that the minimum billable price for service operations is that of diagnosis.

           6. If you do not agree with the price of the repair, we will send you the product back with a refund (cost of transport and diagnosis), accompanied by the document related to the diagnosis.

           7. After the repair, we will send the package to the address you originally mentioned, in your packaging (preferably) and with the same courier.

Diagnostic service prices

Service repair price

By submitting the service request, all the aspects indicated above, as well as the fees related to the above diagnosis and service work, are considered to be accepted.

The "Address" field will be filled in with the address from which you want to pick up the product (you will be notified and you will be asked for prior consent).

Prin completarea si trimiterea formularului de service, va exprimati acceptul privind politica datelor cu caracter personal, disponibila mai jos

POLITICA PRIVIND PROTECȚIA DATELOR CU CARACTER PERSONAL – DPP

Noua lege a Uniunii Europene referitoare la protecția datelor cu caracter personal, GDPR (“General Data Protection Regulation”) a intrat in vigoare pe 25 Mai 2016, incepând sa producă efecte de la 25 Mai 2018.
Prelucrarea datelor cu caracter personal efectuată de societate se va realiza întotdeauna în conformitate cu prevederile GDPR, precum și cu reglementările privind protecția datelor cu caracter personal, specifice fiecărei țări în care societatea noastra operează.
Societatea noastra, în calitate de operator, a desemnat pe Stefanescu Claudiu Marian, în calitate de Responsabil cu Protecția Datelor (denumit în continuare “DPO”), având obligația de a verifica respectarea prevederilor GDPR în operațiunile de prelucrare de date efectuate de către operator și de a reprezenta operatorul în relația cu persoanele vizate și cu Autoritatea de supraveghere.
Persoanele vizate au posibilitatea de a se adresa în orice moment, în mod direct, catre DPO cu privire la orice aspecte legate de prezentul DPP, utilizând datele de contact de mai jos:

Nume DPO: Stefanescu Claudiu Marian
E-mail DPO: claudiu.stefanescu@allaudio.ro
Tel. DPO: 0251 419 824
Adresă de corespondență DPO: Carcea, str.Fantana de Piatra, nr.7, Dolj

Societatea va folosi informațiile pe care le furnizați în secțiunea corespunzătoare de contact, existentă pe site, exclusiv cu scopul de a procesa solicitarea dumneavoastră.
Prin furnizarea oricăror date cu caracter personal prin intermediul site-ului www.allaudio.ro, înțelegeți și sunteți de acord că datele dumneavoastră vor fi prelucrate în conformitate cu prevederile DPP a societatii
Vă rugăm să aveți în vedere faptul că pentru a putea procesa solicitările dumneavoastră transmise în secțiunea de contact a site-ului, este posibil ca, în anumite circumstanțe, să avem obligația de a divulga datele dumneavoastră, partenerilor cu care societatea colaborează și/sau altor terți furnizori de servicii ai societatii
Cu toate acestea, societatea a adoptat măsuri tehnice și organizatorice adecvate pentru a asigura securitatea transferului de date, precum și prelucrarea în conformitate cu cerințele GDPR a datelor dumneavoastră de către entitățile menționate anterior.
Datele dumneavoastră cu caracter personal pot fi transmise către alte entități terțe doar pe baza consimțământului dumneavoastră expres, cu excepția situațiilor în care există o obligație legală pentru societate de a proceda în acest mod.
Societatea se obligă să nu prelucreze datele cu caracter personal furnizate în alt scop decât acela pentru care au fost transmise, cu excepția situațiilor în care există consimțământul dumneavoastră expres pentru a le utiliza și în alte scopuri.
Datele dumneavoastră cu caracter personal urmează a fi șterse de îndată, la solicitarea dumneavoastra, cu exceptia informatiilor pe care suntem obligati sa le pastram prin lege.
De asemenea, vă puteți dezabona de la newsletter în orice moment prin intermediul link-ului atașat Newsletter-ului primit sau printr-o solicitare scrisă adresată Responsabilului cu protecția datelor al societatii.
Societatea își rezervă dreptul de a selecționa persoanele cărora le va trimite newslettere și/sau alerte cât si dreptul de a elimina din baza sa de date orice Membru sau Client care și-a exprimat anterior consimțământul de a primi newslettere și/sau alerte, fără nici un angajament ulterior din partea societatii, sau a vreunei notificări prealabile a acestuia.